Brain Level

Shipping & Delivery Policy

Last updated: 6 September 2026

Brain Level is a digital service. Nothing is physically shipped, there is no delivery address to give us, and there are no shipping, handling or customs charges of any kind — now or later.

1. What you receive

Your purchase gives you online access to your IQ results report and to your member area, with the cognitive‑training exercises and progress tracking that come with your subscription. All of it is delivered inside your web browser at brain-level.app.

2. When you receive it

Immediately. Access opens as soon as the payment is confirmed — usually within seconds and, at the very outside, within a few minutes if your bank takes its time authorising the charge. You are taken straight to your results; there is no waiting period and no manual approval on our side.

3. How access reaches you

• Straight after payment you land on your results page, already signed in.
• A confirmation email is also sent to the address you entered at checkout. It carries a sign‑in link, so you can come back on any device later.
• After that, sign in at any time at app.brain-level.app.

4. Geographical availability

The service is available worldwide, wherever you can reach the site — there are no delivery regions, no zones and no country‑based delivery fees.

5. If access does not arrive

If you have paid and cannot get in, or the confirmation email has not turned up (do check the spam folder — automated mail lands there more often than it should), write to support@brain-level.app from the address you used at checkout. We restore access manually, normally within one business day. If we cannot deliver what you paid for, you are refunded under the Refund Policy.